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Customer Care
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. After dispatch, delivery usually takes 5–10 business days. Tracking is sent by email once your order ships.
What is Velzo’s 90-day guarantee?
Velzo offers a 90-day risk-free guarantee. If you are not completely satisfied, you may request a return for a full refund according to our return conditions.
How can I contact support?
For sizing, order, or return assistance, contact us at support@velzoeco.com.